Live answers for your order journey

A

How do I create an account?

Register with your email and password. A 6-digit code is sent to your inbox — enter it on the Account page to verify before checkout.

A

Why must my email be verified?

A verified email makes sure order confirmations, tracking updates, and support replies reach you. Resend the code anytime from Account if it expired.

A

Where is my order history?

Sign in and open My orders to see past purchases, totals, and shipping updates.

B

How do I track an order?

Use your order number and email on Track order. Status emails are sent after checkout and when shipping milestones change.

B

Can I cancel or request a refund?

Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. We reply during working hours.

B

When will I receive confirmation?

An order confirmation email is sent right after checkout. Prepaid UPI orders go to the payment gateway; COD orders are queued for packing once confirmed.

C

How are seeds packed for shipping?

Seeds are packed in moisture-safe foil packets to protect germination quality during transit.

C

What if my order arrives damaged or wrong?

Report quality concerns within 24 hours of delivery with photographs. See our Refund policy for eligibility and claim steps.

C

How should I store seeds after delivery?

Keep packets sealed, cool, and dry until sowing. Avoid humidity and direct sunlight. Use within the recommended sowing window on the packet.

D

Which payment methods are accepted?

We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.

D

Do prepaid orders get free shipping?

Yes — UPI prepaid orders include free standard shipping. You are redirected to the payment gateway after placing the order.

D

Do you deliver across India?

Yes — we deliver nationwide subject to courier serviceability. Review the Shipping policy for zones and handling details.